Privacy Policy – ​​ch.rentals
Last updated: November 2025

1. Introduction
This Privacy Policy describes how Bramo Sagl, with registered office in Lugano, Switzerland, collects, uses, stores, and protects the personal data of users of the ch.rentals portal (hereinafter the “Portal”).
Bramo Sagl undertakes to process personal data in accordance with the Federal Act on Data Protection (FADP, SR 235.1) and related ordinances, as well as – where applicable – the European Union General Data Protection Regulation (GDPR).

By using the Portal, you accept this Policy.

Bramo Sagl
Via Canova 15, 6900 Lugano – Switzerland
Email: privacy@ch.rentals

3. Type of data collected
Bramo Sagl collects and processes the following personal data:

a) Data provided directly by the user
First name, last name, address, zip code, city, telephone number, email address

Login information (username, password)

Payment and billing information (managed by third-party providers)

Content and images of published ads

Communications sent to customer service or other users via the platform

b) Data collected automatically
Technical device data (IP address, browser type, operating system)

Browsing and behavior data on the site (pages visited, duration, clicks)

Cookies and similar tracking tools (see Section 10)

c) Third-party data
Data received from payment or identification service providers

Data from integrations with external tools (e.g., Google Maps for property geolocation)

4. Purpose of processing
Personal data is processed for the following purposes:

Management of user accounts and authentication on the Portal

Publishing and promoting property listings

Management of reservations and payments between Hosts and Guests

Operational, contractual, and customer service communications

Billing and tax or accounting compliance

Service improvement, statistical analysis, and fraud prevention

Marketing and commercial communications, subject to the user’s explicit consent

Compliance with legal obligations or requests from competent authorities

5. Legal basis for processing
The processing of personal data is based on one or more of the following legal bases:

Performance of a contract or pre-contractual measures (Article 31 of the Italian Data Protection Act)

Compliance with legal obligations

Legitimate interest of Bramo Sagl (service improvement, security, abuse prevention)

Explicit consent of the user, where required (e.g., sending Newsletter)

6. Data Retention
Personal data is retained only for the time necessary to achieve the purposes for which it was collected, or in accordance with the legal retention periods established by Swiss law.
After this period, the data is anonymized or securely deleted.

7. Data Communication and Transfer
Bramo Sagl may disclose personal data to:

Technical, hosting, payment, and marketing service providers acting as data processors;

Hosts and Guests involved in bookings;

Swiss administrative or judicial authorities, if required by law.

Data is not transferred outside of Switzerland or the European Economic Area, except where an adequate level of protection is guaranteed or with the user’s explicit consent.

8. Data Security
Bramo Sagl adopts appropriate technical and organizational measures to protect personal data from unauthorized access, loss, destruction, or unauthorized disclosure, including:

SSL/TLS encryption of connections to the Portal;

limiting data access to authorized personnel only;

regular backups and system monitoring.

9. User Rights
In accordance with the Data Protection Act (DPDA), you have the right to:

obtain information about your personal data being processed;

request rectification, erasure, or restriction of processing;

object to processing for legitimate reasons;

withdraw consent at any time, without affecting the lawfulness of processing already carried out.

Requests should be sent in writing to: privacy@ch.rentals
Bramo Sagl will respond within the deadlines established by law.

10. Cookies and Tracking Tools
The Portal uses technical and analytical cookies to ensure the proper functioning of the site and improve the user experience.

Additionally, third-party cookies (e.g., Google Analytics) may be used for statistical analysis or marketing purposes.
The user can manage cookie preferences through their browser settings or the dedicated information banner.

11. Commercial Communications
With the user’s explicit consent, Bramo Sagl may send informational or promotional communications relating to its services or selected partners.
The user may withdraw consent at any time by clicking the “Unsubscribe” link in every email or by writing to privacy@ch.rentals.

12. Changes to the Privacy Policy
Bramo Sagl reserves the right to modify this Privacy Policy at any time.
Changes will be published on the Portal with the relevant update date.
Continued use of the Portal after publication constitutes implicit acceptance of the new version.

13. Contact Information
Data Controller:
Bramo Sagl
Via Canova 15, 6900 Lugano – Switzerland
Email: privacy@ch.rentals
Website: https://www.ch.rentals